Frequently asked questions on car rental
If you have questions, contact us at the call center number 9988862509, by email reservations@pricecarrentals.com or you can click on the WhatsApp or Telegram icon.
Renting with us is extremely easy, you just have to have an official identification (INE or Passport), an original and valid driver's license and a credit card personalized by the bank in the name of the owner.
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For vehicle rental we refer to credit cards that the bank has personalized with your name. It must be printed or embossed BY THE BANK. Cards with handwritten names, emendations, or goops are not valid.
Of course, if you are between 18 and 20 years old you can rent as long as you meet the essential requirements and cover the cost of the "minor driver coverage" of $210 pesos per day extra to your rent.
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At Price Car, your rate includes our basic and PREMIUM coverage, federal, state and local taxes, the airport fee in case of rental in locations assigned to the airport, as well as the transaction fee. With us, what you see on your quote is what you pay.
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For us, the safety of our customers is extremely important at all times, which is why we do not accept cash in any of our branches, but you can make the payment through your credit or debit card through the mail in case of being a quote, or directly at the counter in the bank terminals.
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If you quoted within 72 hours of your rent, it is necessary to request the payment opening, since your quote is subject to availability. Remember that your quote is valid for 72 hours and is subject to rate changes.
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Of course, remember that if the change affects the rental value for a higher value, the additional amount will be charged.
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At Price Car Rentals we think of everything for your comfort and savings, which is why our rates already include 2 additional drivers who must be present at the time of rental. Remember that each driver must have a valid license and official identification (INE or Passport).
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No, but we are outside the airport, that is why our shuttle service will pick you up for free to take you to the branch. Remember that our arrival is subject to traffic and other variations, which is why the waiting time can vary from 0 to 120 min.
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At Price Car Rentals we like to provide the best service and give you quality units in the best condition, which is why smoking/vap/similar is not allowed in our units; in case of doing so, a charge of $3,000.00 MN will be made to your account for cleaning and deodorization.
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If you can, it is important that you consider that it is an out of hours service and as such it will have an extra cost.
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We understand that many things can happen that could delay your arrival, that is why we give you 2 hours of tolerance to be able to arrive for your unit, after that time it is open to the availability of the location, take into account that there may be additional charges in case there are only higher categories.
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It is necessary that when you arrive for your unit you present your official identification, valid license and personalized credit card; remember that to validate your prepayment it is necessary to present your printed proof of payment.
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It is the support of your contract and is done by blocking the amount on your credit card, remember that we cannot block the deposit of your debit card and that we do not accept cash.
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The amount of the security deposit is subject to the category of the vehicle. We invite you to check the categories table in our policies.
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No, our additional coverage for tires, rims and panoramic glass (TGI), as well as roadside assistance (RSP) are not mandatory; however, we recommend acquiring them for more safety of you and your family.
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At Price Car Rentals we are committed to fulfilling your reservation by delivering the reserved unit or similar; If we do not have units of the chosen category and you are on time, we will assign you one with a higher category but at no extra cost.
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All our vehicles use Premium gasoline (from the red).
In the event of an accident, you need to call the emergency number that appears on your contract; remember to communicate with our call center (if available), they will give you the necessary instructions while waiting for the insurance staff.
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All our vehicles are subject to a minimum rental of 24 hours, to our policies including grace periods and overtime (up to 2).
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Yes, it is necessary to contact the call center to make the extension of the contract, they will provide you with a payment link so that you can make the payment of your extension.
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At the time of your arrival we promise to deliver the vehicle with a minimum of 1/4 tank, at the time of returning the vehicle it is necessary that you return it to the same level as it was delivered to you.
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At Price Car Rentals we know that getting to know the Riviera is quite an adventure, which is why we have two more destinations available, apart from our branches to be able to deliver your vehicle: Chiquilá and Chetumal.
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The return of your unit is indicated in your contract; You will find the schedule at the top of your contract, where you mark the date and time.
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