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Car rental policies



We are proud to characterize ourselves for always providing an excellent service at a low cost, giving you the best answer thinking of you, in order to provide you with all our services in the best clear and transparent way, we are governed by Clauses and Policies. If you have any questions or comments, we would appreciate it if you contact our call center at +52 99 88 86 25 09, via email reservations@pricecarrentals.com or send us a message via WhatsApp or Telegram.

GENERAL

Before renting, we would appreciate if you take the time to read the policies and answer all your questions. Remember that once you have prepaid your reservation or signed the contract if it is direct rental at the counter, you submit to the company's policies. No conversation, call, or email is a substitute for a lack of knowledge of the policies. You can access them at any time from your quote/reservation and through the official website of the company. The rates on the website are preferential and exclusive for reservations, they are not the counter rates.

We love to give you the best of services, for this we keep our vehicles smoke-free, therefore smoking/vaping/similar is not allowed in them, in case you do it in our units, you will be charged $3,000.00 mexican pesos for cleaning and deodorization.

If you have questions or complaints about your contract or security deposit, please contact us at contact@pricecarrentals.com where we can follow up on your request. We will appreciate it if you give us the details of your contract and specifications of the problem so we can help you.

DRIVING RESTRICTIONS

The vehicles must remain in the continental territory and will be limited to the states of Quintana Roo and Yucatán.

In case of leaving the mentionend territories, the coverage and assistance will be canceled, so the client will be responsable for 100% of the vehicle.

QUOTES

We appreciate that you are interested in renting your vehicle with us, please keep in mind that:

  • When generating a quote you have 72 hours to make the payment of the quote. After this time your quote will expire.
  • All quotes are subject to rate changes. If a rate change is generated within 72 hours, it will expire.
  • All quotes must be made with a minimum of 72 hours in advance to guarantee the vehicle.
  • All quotes with less than 72 hours in advance are subject to availability at the destination.
  • Promotions and discounts can be closed without prior notice, invalidating the quotes.
RESERVATIONS

At Price Car Rentals we guarantee the availability of the vehicle; If we do not have the exact vehicle you chose, we will assign one of the same category. In case of not having any vehicle of the category available, we will assign a higher category one at no extra cost.

Reservations have a tolerance of 2 hours for the client to show up at the location, in case of no-show in this period, a vehicle will be procured for the client; however, if the vehicle is of a higher category, the client will have to pay the difference for not complying with the schedule, however you will have an assigned vehicle.

When opening a contract, it is subject to the reservation, in case of returning the vehicle in advance in breach of the contract and the reservation, the counter rate will be applied. If your reservation is scheduled before the location closes, keep in mind that when opening/closing the contract, charges may be generated for delivery/return after hours.

In case you need any change in your reservation after having made your pre-payment, it is necessary to take into account that the refund and cancellation policies will be applied, and if said change alters the rental value to a higher one, you must pay the additional amount on counter.

If you fail to comply with any essential requirement or policy, you will incur a penalty of the total prepayment.

REQUIREMENTS FOR CAR RENTALS AT PRICE CAR RENTALS

  • The minimum age required is 21 years of age. (If you are 18 to 20 years old, it will be possible to rent for an additional cost of 210 pesos per day).
  • Government-issued photo ID. Only the INE (Mexican citizens) or Passport will be accepted. It is necessary to present the original identifications physically.
  • Original driver's license valid throughout the rental.
    • The contract holder and additional drivers must present the original valid driver's license with photograph, in addition to their official identification.
    • If you have a digital license, you must have a photograph and QR code. Submit printed format.
  • Credit card in physical format personalized by the bank in the name of the owner of the account.
    • At Price Car Rentals we reserve the right to accept some damaged or illegible credit cards.
    • The following are welcome: VISA, Master Card and American Express.
    • The card must have sufficient funds to cover the guarantee deposit.
    • We do not accept FINTECH bank cards or departmental cards.
    • We do not accept credit card extensions.
    • The cardholder is responsible for the use he/she authorizes of his/her card, taking into account that only credit cards handled by the account holder are accepted.

All identification, licenses and credit cards must be current for the duration of the contract.

The credit card is an essential requirement to be able to make your rent due to the guarantee deposit, however the payment of the rent can be made with your debit card.

We reserve the right to accept the required documents if they do not comply with the standards established by Price Car Rentals and therefore deny the rental of the vehicle. All requested documents must be presented without alterations, erasures or amendments.

In case of making a reservation for commercial use (travel agencies, transporters, among others), other rental policies will apply; the insurance will be automatically declined for not complying with the clauses established in the contract, the owner will be 100% responsible for the vehicle and we will not be responsible for delays, missed flights or any other affectation to third parties.

At Price Car Rentals we reserve the right to accept or decline a reservation if any of our rental requirements are not met and you will not be entitled to a refund.

SHUTTLE

It is important that you take into account that the pick up at the airport is subject to the mobility of the destination, the waiting period varies from 0 to 120 min. Keep in mind that we receive many visitors and the airport can be saturated.

It is very important that you situate yourself at the meeting points that are sent to you in your reservation.

COVERAGES

We are sure that you want to have maximum control of your budget. That is why at Price Car Rentals we offer you this unique coverage in the market. Keep in mind that you must meet all the requirements, not violate the maximum capacity of the vehicles, respect the clauses of the contract or the coverages will be invalidated.

No coverage covers floods, partial or total damage due to natural disasters and/or meteorological phenomena, theft of belongings, vandalism or partial theft.

BASIC COVERAGE (Included):

  • Collision Damage Waiver (CDW): Reduces the driver's liability in the event of an accident. Coverage of 90% of the total value of the vehicle. In case of damage greater than the deductible, the client is responsible for 10% of the total value of the vehicle (specified in the contract). CDW does not cover theft/damage of accessories, tires, wheels or glass. This means that any damage less than 10% of the value of the vehicle, the client will be responsible for covering it.
  • Public Liability Insurance (PLI): The PLI covers up to $1,500,000.00 MXN in civil liability, covers expenses related to accidents and basic legal assistance when civil liability has been incurred for damages to other vehicles or people.
  • Personal Accident Insurance (PAI): The PAI covers medical expenses and ambulance service, doctors and hospitalization expenses in the event of an accident. The coverage covers up to $100,000 MXN per occupant. This coverage is invalidated if the number of occupants in the vehicle is exceeded.

None of the coverages includes fines, tires, rims, glass, damage caused by negligence of the driver or passengers, keys, license plates, cranes and/or corralón. The coverages may be invalidated if the number of occupants in the vehicle is exceeded or the clauses of the contract and/or company policies are breached.

PREMIUM COVERAGE (exclusively for reservations):

  • Supplementary Liability Insurance (SLI): This coverage is an extension and complement to civil liability insurance with coverage of up to $3,000,000.00 MXN in damages to third parties, as well as legal assistance if required.
  • 0% deductible: In case of total theft or total loss of the vehicle (the client must have the keys), in case of any event it is important that you notify Price Car Rentals immediately so that the event is recorded and lifted. accident or theft report. In case of non-compliance with the Clauses of the contract (Rental Agreement) and/or laws or traffic rules, this coverage is annulled. It does not cover tires, rims or glass.
  • Telephone Assistance: If you have been lost and do not know how to get to a place, you just have to call us, our call center executives are here to help you.

None of the coverage includes fines, tires, rims, glass, damages caused by negligence of the driver or passengers, keys, plates, cranes and/or corralón. The coverages may be invalidated if the number of occupants in the vehicle is exceeded or the clauses of the contract and/or company policies are breached.

ADDITIONAL NON-MANDATORY COVERAGES

These coverages are an additional complement to the PREMIUM coverage, they are not included in the daily rental cost (Coverages valid only in the rental city).

Tires and Glass Insurance (TGI): This coverage protects you in case of damage caused to tires, wheels or panoramic glass. No deductibles or additional charges. This coverage is not valid if the driver is not authorized or is intoxicated. You must comply with the clauses of the contract (Rental Agreement). This coverage is only valid for one event per rental period. Does not include road assistance.

Road Side Program (RSP): Close the circle of protection giving you support when you need it, the program is 24/7 every day including holidays. In case of any problem, the program covers road assistance such as:

  • Passage of current.
  • Change of spare tire.
  • Fuel refill.
  • Re-entry to the vehicle / sending a duplicate key.

Coverage only valid in the city where the rental was made. It will generate additional charges for replacement of tires, wheels, fuel, replacement keys, among others.

All coverages are valid except rejection due to negligence, mechanical damage in general, low parts due to blows, vandalism, meteorological phenomena, floods, mechanical and/or electrical damage, violations of the lease or coverage.

ADDITIONAL DRIVERS

At Price Car Rentals the rates are so complete that you already have two (2) additional drivers included, who must be present at the time of rental. Each of them must meet the same requirements as the owner of the rental (current driver's license and official identification).

Additional drivers, as well as the owner of the rental, are subject to the clauses established in the contract on driving the vehicle, its good use and safeguarding. Additional drivers are considered jointly and severally liable as regards civil liability for damage to third parties and/or to the vehicle.

Price Car Rentals reserves the right to authorize additional drivers if they do not meet the standards established by the company and/or the authorities.

REFUNDS, MODIFICATIONS AND CANCELLATIONS

At Price Car Rentals we understand that plans change from one moment to the next, that trips can take us by surprise and a mistake can affect our entire vacation. This is why we ask you to pay close attention to the following points:

  • All prepaid reservations are subject to the rental policies, so if you fail to comply with them, in addition to not authorizing the execution of the contract, the amount paid will not be refundable.
  • If you want to cancel your reservation, you can do so without any penalty before 15 days from the start of your rental.
  • Cancellations made 15 calendar days or less before the start of your rental will be penalized with the total prepayment.
  • Any modification of reservations must be made 5 calendar days (120 hours) before the start of the rental to avoid incurring the penalty of paying one day's rent. (Modifications will be made within business hours).
  • If the client decides to deliver the vehicle days in advance, the cost per day will be applied according to the on-site rate since they are not respecting their reservation which offers preferential prices.
  • To request the cancellation or modification of your reservation, please contact our customer service, which has service hours from 10 am to 6 pm from Monday to Friday via email reservations@pricecarrentals.com.
  • If you do not arrive at your reservation on the scheduled day, no refund will be made, and the cancellation penalty corresponding to the total prepaid amount will be applied.
  • If you wish to redeem the reservation the next (calendar) day, you may request reactivation as long as the vehicle is available, considering that a one-day penalty will be applied.

DEPOSITS IN GUARANTEE

Keep in mind that we will make a guarantee deposit (bank authorization) on the credit card requested (VISA, MASTERCARD and AMERICAN EXPRESS only). This deposit is used to support the contract. All guarantee deposits will be made on a single personalized credit card (we do not accept departmental or FINTECH cards). They will not be made on debit cards nor will cash guarantees be accepted. This guarantee is subject to the terms and conditions of the guarantee that must be signed at the location.

The amount for the guarantee is according to the type of vehicle:

Economical and compact: $7,000.00 mxn.
Intermediate: $9,000.00 mxn.
Full size: $10,000.00 mxn.
SUV and minivan: $12,000.00 mxn.
Van: $14,000.00 mxn.

Consider that when you return your unit, Price Car Rentals will release your deposit. Our bank takes 24 hours on business days to complete the release process, after that the waiting time for your deposit to be reflected on your credit card will depend on your bank. For any questions regarding your security deposit, please contact us at contact@pricecanrentals.com

COLLECTION / PICK UP

In the case of reservations, we would appreciate it if you arrive on time to make your reservation effective, since there are only 2 hours of tolerance. Once the tolerance period has passed, the vehicle will be available and your reservation will be subject to availability. If there is no other vehicle in the same category, you must pay the difference for the next category.

In case of not picking up the vehicle on the scheduled day, the cancellation policy will be applied, so the penalty will be the total prepayment.

RETURN (DROP OFF)

We appreciate that you decided to rent with us, remember that you can always make a change or modification in the place and/or time of return (it may incur additional charges) as long as this request is authorized by Price Car Rentals, we will appreciate you contacting the Call Center with a minimum of 24 hours. Please take the following points into account when delivering the vehicle:

  • The Vehicle must be returned clean.
  • Check the gasoline level so that you deliver it with the same amount that they gave it to you at the location. Remember that if you deliver the vehicle with less gasoline, you will have to pay for the shortage plus an additional service for filling up with gasoline.
  • Check the interior of the vehicle before handing it over, ensuring that no belongings are left in the rented vehicle. It is your responsibility to take care of your belongings.
  • Keep in mind that we may have a high volume of operations, so please arrive at least two hours before the closing of your contract to avoid additional charges.
  • If you deliver to a location assigned to the airport (Cancún or Mérida), please take into account that the airlines ask you to arrive 2 – 3 hours in advance, so we suggest you arrive 2 hours before the requested time. the airline since we are not responsible for delays in the office.
  • We are not responsible for missed flights, tours among other services. It is the client's responsibility to manage their time and tolerances of the services they contract.
  • Tolerance of 59 minutes to return the rented vehicle that will be stipulated in the rental contract, if the vehicle is not returned a charge stipulated in your contract will be applied for the first 3 additional hours which will be charged at the beginning of the time (please consult the GRACE PERIOD policy), if the vehicle is not returned within 121 minutes, a one-day charge will be applied according to the stipulated daily rate. Take into account that the time will apply as soon as the contract is issued.
  • When returning the vehicle, the contract holder must be present.

In the event of breach of contract by the owner or additional drivers, in addition to the charges incurred, Price Car Rentals is authorized to invalidate the rental contract immediately and may take the necessary actions to recover the rented unit.

GASOLINE

The level of gasoline in which your vehicle is delivered is specified in your lease contract, so you must deliver it at the same level. Gasoline is not included in the rent, if you deliver the vehicle with less gasoline than how you received it, a charge will be made for the amount of missing gasoline in addition to a charge for charging service. We remind you that there are no refunds for excess gasoline.

All vehicles must be loaded with PREMIUM gasoline or similar (high octane).

Missing gasoline will be charged for octane missing according to the vehicle. The gasoline refueling service is $65.00 Mexican Pesos per missing octane.

  KM/LT OCTANE OCTANE RECHARGE SERVICE
SPARK 20 100.00 65.00
MARCH 15 133.25 65.00
BEAT 20.7 113.75 65.00
AVEO 19.7 146.25 65.00
VENTO 16 178.75 65.00
VERSA 17.2 133.25 65.00
TRAX 15.6 172.25 65.00
MG SZ 16-17 156.00 65.00
GRAND CARAVAN 14.4 243.75 65.00
VAN EXPRESS 8 380.25 65.00

 

GRACE PERIOD, EXTRA HOURS

The rental of the vehicle is for 24 continuous hours, so the minimum rental charge will be one day (it may vary according to the seasons). You have a grace period in the first 59 minutes from the delivery time. At minute 60 the additional hour will be charged, canceling the grace period. You have a limit of 2 additional hours, after minute 121 the full day will be charged. In case of having contracted an additional coverage, this will be charged from the 60th minute.

We recommend you to be 1 hour before the delivery time at the location, in the case of airport locations 120 minutes before what your airline requests.

RETURN IN OTHER CITIES (DROP OFF)

At Price Car Rentals we understand that you are looking for the best facilities for your trip, which is why you have the option of returning the vehicle you rented at any of our other offices in Mérida, Tulum, Playa del Carmen or Cancún according to the following table (Mexican Pesos):

  CANCÚN HOTEL ZONE CANCÚN DOWNTOWN CANCÚN AIRPORT PLAYA DEL CARMEN TULUM MÉRIDA AIRPORT
CANCÚN HOTEL ZONE 0 0 250 1,100 2,100 5,000
CANCÚN DOWNTOWN 0 0 250 1,100 2,100 5,000
CANCÚN AIRPORT 250 250 0 1,100 2,100 5,000
PLAYA DEL CARMEN 1,100 1,100 1,100 0 1,100 3,900
TULUM 2,100 2,100 2,100 1,100 0 4,300
MERIDA AIRPORT 5,000 5,000 5,000 3,900 4,300 0

 

RETURNS TO SPECIAL DESTINATIONS (SPECIAL DROP OFF)

Travel is quite an adventure, that is why we have opened 2 destinations only for vehicle delivery. For you to continue your adventure! If you want to deliver to one of these destinations, it is important that you request it when making your reservation or, if you have already made it, contact one of our agents to make the necessary modifications. This service will only be provided once it is paid. It is also possible that you attend any of our locations to notify us and make payment for the service.

Leaving from Cancun, Playa Del Carmen or Tulum:

  • Chiquilá: $4,800.00 pesos, delivery at the PEMEX station on one side of the pier.
  • Hours: 11:30 a.m. and 1:30 p.m. (check available hours according to return)
  • Chetumal: $7,954.00 pesos, delivery at the ADO terminal near the airport.
  • Hours: 2:00 p.m. and 4:00 p.m. (check available hours according to return)

All deliveries will be agreed depending on the destination. It is necessary to notify the delivery schedule (according to the destination and delivery times described above) at the time of making the reservation.

CONTRACT EXTENSION

When you rent a vehicle with Price Car Rentals, you agree to deliver the vehicle at the time, date and place established in the rental agreement (Rental Agreement) that you have signed.

We understand that sometimes plans change, that is why we would appreciate you taking the following points into account:

  • If you wish to change the delivery time, it is important that you notify us 12 hours in advance (within business hours) to make the changes to your contract. If you do not comply with this unavoidable requirement, we will not be responsible for additional charges or expenses.
  • To make an extension in the lease contract, it is an unavoidable requirement to notify it 24 hours in advance and appear at the location to sign the contract extension, as well as to make the payment for the requested extension. If after 6 hours after the expiration of your contract you have not shown up at the location, a report will be made for breach of the rental contract and for non-return of the vehicle (theft) to the corresponding authorities. Therefore, Price Car Rentals is exempt from any liability as a result of this failure.
  • All rental extensions are subject to the rates in force on the day requested as published on our website.

DAMAGES AND ACCIDENTS

At Price Car Rentals we understand that accidents or damages can happen at any time, in case of any mishap it is important that you take the following points into consideration:

  • The driver is the one who must immediately notify Price Car Rentals of the incident so that the report can be made to the insurance company. Keep in mind that they will ask you for your address (it is necessary to give exact coordinates) and full name.
  • Only if you are authorized through the rental contract will the coverage be valid.
  • It is your obligation to remain at the scene of the accident or damage until both the insurance company and the corresponding authorities arrive at the scene of the accident.
  • When the parties and the authority arrive, you must present your license, the same one you showed when opening the rental contract.
  • Remember that you are responsible for 10% of the value of the vehicle, so any damage less than the deductible value must be covered by you.
  • All damage is quoted by the company and specialized personnel. If you do not agree with the quote, you can request a second quote which will be made at the brand's agency. Some quotes are issued for a fee, which you must cover.

PAYMENT AND ADDITIONAL CHARGES

At Price Car Rentals we always think about you and your safety, which is why all rental payments must be made by credit/debit card. Cash is not accepted at the locations. All transactions will be made in MEXICAN PESOS.

Please note that only VISA, MASTERCARD and AMERICAN EXPRESS are accepted at the locations.

All reservations will be subject to physical delivery of the receipt. If not presented, the prepayment will not be valid. All transactions will be made in MEXICAN PESOS. It is necessary to present the card with which the payment was made to be validated.

If you will make the payment for the reservation and another person will be the one to pick up the unit, it will be necessary to send us a letter to the email reservations@pricecarrentals.com assigning the right to the reservation with the following information:

  • Paid reservation number.
  • Name of the person making the reservation.
  • Name of the person who will pick up the vehicle.
  • Signature of the person who paid for the reservation.
  • Copy of the identification of the person granting the reservation.

The payment of rent can be made up of several concepts, among the most important:

  • Tax (VAT): All charges are subject to Value Added Tax. 16%
  • Airport Fee (CUA): Fee applicable to all charges made in the contract, only applicable to Airport offices. 10%
  • Delivery of the vehicle in other cities "Drop-Off": This charge only applies when you want to pick up the vehicle in a location different from where you want to return it.
  • Delivery and/or return after hours: This charge is applied when you want to deliver and/or return the vehicle before or after office hours, which will depend on the hours of each location.
  • Gasoline charges: If you deliver the vehicle with a lower amount of gasoline than you received it, you will be charged for the amount of the missing gasoline in addition to a filling (charging) service charge. We remind you that there are no refunds for excess gasoline.
  • Loss of use charges: If the vehicle you rented is stopped due to an accident, breathalyzer or incorrect parking, a charge for administrative expenses of $2,500.00 pesos MN will be applied. In addition to the expenses that accrue as a result of the event (fines, tow trucks, corralón, etc.), this charge will also be applicable for damages.

BILLING

Your invoice can be made with the information you provide us. Your invoice is requested directly from the Price Car Rentals page once your vehicle rental contract has ended. To request your invoice click here.